Privacy policy
Last updated: 25 October 2026
ExperienceMED is owned and run by Arvin Ardakani. This page explains what information ExperienceMED collects on www.arvinardakani.com, on the course app at prep.arvinardakani.com (including its older address, casper.arvinardakani.com), and through WhatsApp, why it is collected, and how to have it deleted.
What we collect
- Contact details you give us: your name, email address and phone or WhatsApp number, when you sign up, request a free assessment, buy a program or message us.
- Your coursework: the answers you write or record in the app, the feedback on them, and your progress through the modules.
- Payments: when you buy, Stripe handles your card. We receive your name, email, phone, billing address and what you bought. We never see or store your card number.
- WhatsApp messages: if you message ExperienceMED on WhatsApp, we keep the messages and your number so Arvin can read and reply to them.
- How you use the website and app: the pages you visit, the buttons you click, the link that brought you to us (for example an Instagram or YouTube link) and basic device information such as browser, device type and approximate location. See "Cookies and analytics" below.
Why we use it
- To give you the course you signed up for: your account, your practice, the marking and feedback on your answers.
- To reply to you, including on WhatsApp and by email.
- To process payments and give you access to what you bought.
- To send course emails, and newsletters if you asked for them. You can unsubscribe from newsletters at any time with the link in each email.
- To keep the service secure and working.
- To understand which pages, posts and channels help students find us, to improve the site, and to measure and show our ads on Google, Instagram and Facebook.
We do not sell your information.
Who helps us run the service
Your information is processed by these providers, only to run ExperienceMED:
- Google (Firebase, for accounts and data storage; Gemini, for AI feedback on practice answers; Gmail, for sending email)
- Vercel, which hosts the app
- Stripe, for payments
- Google (Google Analytics), to measure visits and sign-ups and to measure ads
- Meta (WhatsApp, for WhatsApp messages; the Meta Pixel, to measure and show ads on Instagram and Facebook)
- PostHog, to understand which pages and buttons are used
- Cloudflare, which hosts the website
- MailerLite, for newsletters
Some of these providers store data outside Canada, including in the United States.
Cookies and analytics
The website and the app use cookies and similar tools from Google Analytics, the Meta Pixel and PostHog. They record which pages you visit, which buttons you click, which link brought you to us, and your browser and device. When you sign up, take a free assessment or buy a program, the app tells Google and Meta that this happened, so we can see which posts and ads work and show our ads to people likely to find them useful. When it does, your email address and phone number are sent only in scrambled (hashed) form, never as plain text, and your answers, scores and messages are never sent.
The app also sets its own cookies to remember which link first brought you to us and which brought you most recently. These stay in our own records and are never shared.
You can block or delete cookies in your browser settings at any time, and you can control the ads you see in your Google and Meta ad settings. The site and app still work if you do.
How long we keep it
We keep your information while you are a student or in contact with us, and afterwards only as long as we need it for our records and legal obligations.
Delete your data
You can ask us at any time to see, correct or delete the information we hold about you, including your WhatsApp messages. Email info@arvinardakani.com with the subject "Delete my data" from the email address or phone number you used with us. We will confirm once it is done.
Contact
Questions about this policy: info@arvinardakani.com.